The system we install more than any other.
Mild winters and a five-month cooling season make Eastern NC very good heat pump territory, and heat pumps are what we install and service most. That said, plenty of homes around here heat with natural gas or propane, and we work on those every day too. Sometimes the best answer is a dual-fuel setup that runs the heat pump most of the time and switches to gas when that's cheaper.
Everything a heat pump needs, one company
New installation and replacement
Sized with a real load calculation, installed to manufacturer spec, and registered so you get the full parts warranty. Installation quality is most of the difference between a 10-year system and a 15-year one.
Repair, all brands
Reversing valves, defrost boards, capacitors, fan motors. We stock the common failures on the truck and diagnose the weird ones honestly.
Emergency-heat diagnosis
If your EM HEAT light is stuck on or your winter bill suddenly tripled, the heat pump is probably limping along on backup strips. Strips are the most expensive heat in North Carolina. Worth a call this week, not next month.
Dual-fuel systems
Heat pump efficiency with a gas or propane furnace for backup. The system picks the cheaper fuel automatically. A good fit for larger homes and anyone already on gas.
Variable-speed upgrades
Modern variable-speed heat pumps hold comfort through January cold snaps without leaning on strip heat, run quieter, and pull real dehumidification duty in the summer.
Geothermal
On the right lot, ground-source systems have the lowest operating cost you can buy. We will tell you straight whether your property and budget make it worth doing.
About that $8,000 rebate
North Carolina's Energy Saver program is live in all 100 counties and pays income-qualified households up to $8,000 toward an ENERGY STAR heat pump. Under the current rules the rebate covers electric-to-electric replacements: an old heat pump or electric furnace or strip heat, replaced with a new efficient heat pump. If that describes your home, and it describes a lot of homes in our five counties, you may qualify. Homes heating with gas or propane no longer do. Households under 80% of area median income can have up to the full project cost covered. Between 80% and 150%, up to half. The install has to be done by a program-registered contractor. Ask us where your household fits.
Salt air is hard on heat pumps. Plan for it.
Near the water, outdoor coils and electrical connections corrode fast enough to take years off a heat pump's life. The defenses are cheap compared to early replacement: factory coil coatings on new equipment, smart placement out of the salt spray, and a fresh-water rinse twice a year, which is part of every seasonal tune-up we do. If you live within a few miles of the Neuse, the Sound, or the beach, take this part seriously.
- Coastal-spec equipment quoted on every install near salt water
- Fresh-water coil rinse included in every seasonal tune-up
- Corrosion checks on contactors, disconnects, and linesets
Straight answers
Do heat pumps actually heat well enough for Eastern NC winters?
Yes. Our winters are the kind heat pumps were built for. Modern units heat efficiently well below freezing, and backup strips cover the few hard-freeze nights a year. If your current heat pump can’t keep up, that points to a sizing, refrigerant, or defrost problem, not to some flaw in heat pumps generally.
Why is my "emergency heat" or "aux heat" light on?
Aux heat means the electric strips are helping out, which is normal in short bursts on cold mornings. Emergency heat means the strips are doing all the work, usually because the heat pump itself has failed. Strips cost about three times as much to run, so every day that light stays on costs you money.
Heat pump vs. gas furnace: which is cheaper here?
It depends on your fuel and your rates. Plenty of Eastern NC homes heat with natural gas or propane, and we install and service both. Natural gas at good rates can make a furnace or dual-fuel setup the right call. Propane costs usually tilt the math toward a heat pump. We run the numbers on your actual utility rates instead of reciting a slogan either way.
How long should a heat pump last here?
Inland, 12 to 15 years with maintenance. Within a few miles of salt water, more like 8 to 12 unless it gets protected, and closer to the full span if it does. Location changes this number more than brand does, which is why we ask where you live before answering much of anything.
Do you install ducted and ductless heat pumps?
Both, plus package heat pumps for manufactured homes. The building usually tells us which one it wants. See our mini-split page for the ductless side.
Ready when you are.
Tell us what’s going on and we’ll call you back promptly during business hours. No-cooling and no-heat calls get same-day priority.