No heat tonight? Let’s fix that.
Eastern NC winters are short, and that's exactly why heating failures blindside people here. The system sits idle from March to November, then gets asked to perform on the first real cold snap. The weak capacitor or cracked defrost board picks that night to quit. We repair heat pumps, electric furnaces, and gas and propane systems across all five counties, and cold-weather calls get priority.
What breaks when the cold shows up
Heat pump blowing cool air
Often refrigerant, a reversing valve, or a defrost problem. The system runs but the heat never arrives. We see this every December, usually on the first cold morning.
EM HEAT light stuck on
Your heat pump failed and the electric strips took over at about triple the operating cost. The house feels fine. The next power bill will not. Call before the bill does the explaining.
Outdoor unit iced solid
Light frost is normal. A solid block of ice means the defrost cycle has failed, and running it that way damages the fan and the compressor.
Furnace won’t ignite
For homes on natural gas or propane: igniters, flame sensors, and gas valves wear out with age. We service gas systems with the licensing and care they require.
Some rooms warm, some freezing
That’s usually the ductwork, not the furnace. Crawl-space ducts leak your heated air into the cold instead of into your bedrooms. We test and seal them, and there’s a rebate program that can help pay for it.
Thermostat dead or blank
Sometimes it’s the thermostat. Just as often it’s a tripped float switch or a transformer upstream. Either way it tends to be a quick, inexpensive fix.
Cold-night priority, honest advice all year
No-heat calls where someone vulnerable is in the home, whether that's an infant, an elderly parent, or medical equipment, go to the top of our board. Every call gets the same process after that: a clear diagnosis, a flat price in writing, and a repair done right the first time. When the smarter money is on replacement, which is common when strip heat is carrying a dead 12-year-old heat pump, we show you that math with the current rebates instead of selling you a repair that buys six months.
- Same-day priority for no-heat calls during business hours
- Heat pumps, electric furnaces, gas and propane systems, package units
- Flat written pricing before work begins
- Fall tune-ups catch most of these failures before the cold does. No membership required.
Straight answers
My heat pump is blowing air that feels cool. Is it broken?
Maybe not. Heat pump supply air runs 85 to 95 degrees, which is cooler than your skin, so it can feel cool while heating the house just fine. Two better tests: is the house holding its set temperature, and is the aux-heat light staying off? If either answer is no, call us.
Why did my winter electric bill double?
The usual culprit is backup strip heat running far more than it should, because the heat pump is low on refrigerant, failing, or badly sized. The bill is just the messenger. A diagnostic visit typically pays for itself within the month.
Do you work on gas and propane furnaces?
Yes, we’re licensed for both, including the propane systems all over our rural counties. Every gas-heat repair includes a combustion safety check.
Is it worth repairing a 15-year-old heating system?
Sometimes. A small part on an otherwise sound furnace, sure. A compressor on a 15-year-old coastal heat pump, almost never, especially with up to $8,000 in replacement rebates available to qualifying households right now. We always show you both numbers.
Ready when you are.
Tell us what’s going on and we’ll call you back promptly during business hours. No-cooling and no-heat calls get same-day priority.
Related Services